What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I opened account in google apps (gmail) my notifications dont come trough

    Asked by kikirikey on March 12, 2014 at 08:19 PM

    Tired of zoho mail and others i opened an account at google apps.

    Notifications from my form and test emails dont come trough. 

    I whitelisted your IP addresses and same situation 

    I cant start day n3 without fixing this problem. 

    Can you please give me a solution for it? thanks 

     

    av

    Page URL:
    https://secure.jotformeu.com/form/40587363734360

    apps Emails problem zoho thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 12, 2014 at 11:00 PM

    Hi, have you checked the folder spam? I would recommend you to white-list our domain names: 

     (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image

    Answered by kikirikey on March 13, 2014 at 03:37 AM

    Yes, there is nothing in my folder spam.

    I had theis problem for 3 days now, i can't believe i lost half week wh it.

    Impossible with zoho mail, impossible with outlook and a mistery now with Google Aps.

    Its sort of surreal that at this point there's not a solution for it. 

    I did all thingspossible in every email host i used. 

    Dont know if in google apps i can whitelist domains , i already whitelisted your IPs

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 13, 2014 at 09:41 AM

    @kikirikey

    We are sorry for the frustration caused by this problem, but I'd like to reassure you that we are adamant about helping you resolve this issue so you can start using JotForm.

    You were receiving emails on Gmail, so that's a good sign. That means, we are properly sending out the emails. Now that you told me that you are using Google Apps email, I have just realized that you were using email applications (Zoho and Google Apps) installed on your server.  That's probably where the problem comes from.

    If my assumption was correct (about email apps being deployed on your server), can you please tell us how you were whitelisting the IP's and domain names given by my colleagues?

  • Profile Image

    Answered by kikirikey on March 13, 2014 at 10:20 AM
    Hi,
    I started with zoho mail but after few days without receiving any emails
    from the form there i decided to cancel my zoho account.
    I opened google apps thinking that might work considering i received
    jotform to my personal gmail account
    But my surprise is that i had again the same issue.
    I whitelisted the IP's in google apps control panel where there is a place
    where to list the IPs you want to save.
    https://support.google.com/a/answer/60751?hl=en
    I have found this but i dont really understand it
    https://support.google.com/a/answer/55299?hl=en
    and i noticed i am not alone with this problem
    https://productforums.google.com/forum/#!topic/apps/XU2hxCOAh-M
    I think the problem is not at your end but in any case if you find a
    solution let me know
    2014-03-13 14:41 GMT+01:00 JotForm Support Forum :
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 13, 2014 at 11:08 AM

    There is also a possibility that our IP's are being blocked by your host. You may want to contact your host's support for further help with regards to that.

    You can just tell them to help you whitelist the IP addresses and domain names we have provided to you thus far.