What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Collapse - Issue setting conditions

    Asked by hdna on March 13, 2014 at 10:27 AM

    Hi, I'm working on a form where I would like to have a few sections with form collapse based on conditional answers, but I am having trouble creating the rules. I have inserted the Form Collapse section. I select it, press setup & embed, select 'conditions' and then show/hide a form field and press next. The issue arises when I try to use the condition wizard. I select the question I would like to have the condition based on and all that happens is the condition wizard box disappears and the whole jotform page greys. It doesn't ever get past that.

     

    Is there a step I'm missing? How do I add in the section that allows me to write 'equals to'? Is it possible that the problem is that I want it to be condition on a question that is not a 'yes or no' question, but rather longer answers within a checkbox question?

    Setting Conditions JotForm checkbox problem sections
  • Profile Image
    JotForm Support

    Answered by abajan on March 13, 2014 at 11:35 AM

    Unfortunately, form collapses and page breaks don't work well together in our forms. This may be the cause of the issue. Please use either one or the other and then let us know if you are able to get the conditions to work as desired.


    Thanks