What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Form does not work

    Asked by oakleymatt on March 13, 2014 at 10:58 AM

    Why am I unable to have debit/credit card payments process on my site.

     

    I have spoken to PayPal and they have connfirmed it is nothing to do with them. All account settings are fine so far as they are concerned.

     

    When I try to take a payment I am getting the following message

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Even though the form Integration is succesful according to the test I run when I compile the form.
    you can view the form at the following URL http://www.oakleywindowcleaning.co.uk/paypal.htm
    Page URL:
    http://www.oakleywindowcleaning.co.uk/paypal.htm

    message settings site credit
  • Profile Image
    JotForm Founder

    Answered by aytekin on March 13, 2014 at 11:15 AM

    Can you try deleting the integration and re-creating it? I have checked the recent support requests and found no-one having the same problem. So, it is probably something with your paypal integration. Maybe your paypal email address is incorrect. Please re-try it and if the problem continues let us know. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 13, 2014 at 11:16 AM

    I just submitted your form and I was redirected to the paypal page fine. At what point are you receiving this error message? 

  • Profile Image

    Answered by oakleymatt on March 13, 2014 at 12:04 PM

    Im receiving this message when I fill in the credit/debit card details in the form and then submit it.

  • Profile Image

    Answered by oakleymatt on March 13, 2014 at 12:11 PM

    Surely if when I check the forms integration on the Jotform site and it appears to be fine then any PayPal log-in details/email address etc is fine? Otherwise it wouldnt integrate surely?

  • Profile Image

    Answered by oakleymatt on March 13, 2014 at 12:13 PM

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 13, 2014 at 12:14 PM

    OK, thanks for the screenshot. We will look into this problem and get back to you ASAP. 

  • Profile Image

    Answered by oakleymatt on March 13, 2014 at 12:21 PM

    Thanks. appreciated.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 13, 2014 at 04:31 PM

    @oakleymatt

    Billing agreement must be enabled for your Paypal account, or else, this error will continue to persist.

    Please contact Paypal Support thru phone or email and ask them to enable it for you.

    Cheers!

  • Profile Image

    Answered by oakleymatt on March 13, 2014 at 04:49 PM
    Thankyou. I'll call tomorrow. I have a direct line through to the relevant dept. I'll let you know how it goes.