What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Second chance on PayPal Pro Forms with Incorrect Credit Card Details

    Asked by lincolnlake on March 13, 2014 at 11:54 AM

    We are using paypal pro recently a customer got to the end of our lengthly registration and put in a wrong exp date on her CC she was booted and nothing was saved or submitted. Is there anything we can do about this? Thanks for making a great program!

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    JotForm Founder

    Answered by aytekin on March 13, 2014 at 12:18 PM

    Sorry to hear that. I have now opened a ticket about this request so that our development team can work on it. 

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    JotForm Support

    Answered by NeilVicente on April 18, 2014 at 03:34 AM


    Invalid expiration date results to an error page which allows anyone to go back and correct the mistake.



    Your customer should have just clicked the 'Go back and fix' link instead of closing the window.