HELP!!! Form over quota

  • Profile Image
    Meg 
    Asked on March 13, 2014 at 01:29 PM

    We purchased the monthly subscription to JotForm on 3/7/14 but our users are getting the below message. We submitted a request for help on 3/11 and have had no response. We have 200 people trying to use this form;

    https://secure.jotform.us/form/40634993579167

     

    Additionally, our acount seems to have disappeared. We cannot login and we cannot request a password reset, the system does not recognize the email address we used to create the account.

     

    The form did work correctly for about 20 uploads.

    Form over quota
    This form has passed it's allocated quota
    and cannot be used at the moment.

    Try contacting the owner of this form.
  • Profile Image
    EliezerN
    Answered on March 13, 2014 at 04:47 PM

    Hi,

    First of all, let me inform you that your form is not hosted in a registered account, it is in a guest account. Creating your form in guest accounts is not recommended because you run the risk to lose the access to the form and to its data. That's why you cannot access to it anymore.

    So, make sure to create one registered account here: http://www.jotform.com/signup

    Then contact us again and ask us to move your form to the new account and share the Username with us.

    Then we will be able to proceed investigating on this issue.

    We will wait for your reply.

    Thanks

  • Profile Image
    Kevin_G
    Answered on January 17, 2016 at 04:35 AM

    Hi,

    Could you please provide us the link to the form with you are having this issue ? 

    Thanks.

  • Profile Image
    1234leonardocxz 
    Answered on February 04, 2016 at 04:17 PM

    oi