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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to get my FurnitureOrderInquiry Form to send an e-mail noti

    Asked by jwcb on July 19, 2011 at 01:58 AM
    I am trying to get my FurnitureOrderInquiry Form to send an e-mail notification to glee@randalls.caI have followed your instructions but still do not receive the inquiry notifications at that e-mail address :-(Please help me!Jack

    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

  • Profile Image
    JotForm Support

    Answered by mliz on July 19, 2011 at 02:11 AM

    Hi Jack,

    I tested the email notification of the form you mentioned for the email address
    glee@randalls.ca . The mail logs indicated that the email was sent without any errors.

    Jul 19 02:06:03
    monk sm-mta[28140]: p6J65xQN028135: to=<glee@randalls.ca>, delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=124141, relay=randalls.ca.s8a1.psmtp.com. [64.18.7.10], dsn=2.0.0, stat=Sent (Thanks)

    Have you looked into the bulk or spam folders of the said email? The notification
    alert might have been caught by the spam filters of the email.

    Also add to your address book @jotform.com if it allows this kind of permissions.  Or noreply@jotform.com and jotform@jotform.com if it requires a specific email address

    You may add jotform to your whitelist to by adding the following IP addresses:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Hope this helps.

    Regards,
    Mliz

  • Profile Image

    Answered by jwcb on July 19, 2011 at 12:27 PM
    Hello,
    Thank you very much. This solved the issue.
    Most Appreciated,
    Jack
    J.W.C. Blyth
    39 Willow Glen Dr
    Kanata, ON K2M1K9
    Studio Ph #: 613 435-4138
    jwcb@jackblyth.com
    music4u@rogers.com
    http://www.JackBlyth.com



  • Profile Image
    JotForm Support

    Answered by mliz on July 19, 2011 at 10:53 PM

    Hi Jack,

    Your welcome, please don't hesitate to contact us if you have
    any questions.

    Thanks for using JotForm.

    Regards,
    Mliz