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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent - Forms are being submitted, but not being received

    Asked by SiteSmart on March 13, 2014 at 06:42 PM

    Dear sir/madam,

    We created the form below, and have been sending that link to our customers to collect content for websites.

    We had a case yesterday where a customer submitted the form, but we did not receive it.  She spent over 4 hours trying to submit it twice but we did not get it and now she's threatening to cancel.

    Is there a way this submission can be retrieved?

    The customer submitted it yesterday around 3.30pm - Jaynar Constructions 


    Please help urgently.


    Look forward to your reply.

    Many thanks,


    Page URL:

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    Answered by pershingangels on March 13, 2014 at 07:24 PM

    We're having the same issue. 

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2014 at 11:20 PM


    You are not getting the email alerts because that form is not configured properly, please make sure that every time you make a form and setup the email alerts, you do not leave the Sender Name and the Sender Email showing "Please Select"

    On this particular, the sender name is missing, you must map to a question in the form, usually the name quesiton so you'll know who is sending this to you


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 13, 2014 at 11:22 PM


    Please do the same and if everything is ok at your email alerts, then check if your recipient email address is in bounce list, by follow the steps below:

    How to remove your email address from bounce lis

    If you still need assistance with this, please open your own thread so we can assist you better