What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients can not input information after the first three lines of my form, how do I correct this?

    Asked by taylor8126 on March 13, 2014 at 08:16 PM

    Location of form is here: http://southernmscycletraining.com/Form.html

    Page URL:
    http://southernmscycletraining.com/Form.html

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    JotForm Support

    Answered by BDAVID on March 14, 2014 at 12:01 AM

    Hi, I see the script line of code might be causing the conflict:

    I would recommend you to remove all the embedded code of your form, and get the iFrame code of your form, copy as it is, and paste in your web page. Let us know what happens.

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    Answered by taylor8126 on March 14, 2014 at 12:30 AM

    That did not resolve my issue. Anymore suggestions?
    ...
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    JotForm Support

    Answered by ashwin_d on March 14, 2014 at 07:34 AM

    Hello taylor8126,

    Please let us know which browser you are having this issue. Upon checking yoru web page, I was unable to replicate the problem. I see the complete form and was able to input in all the fields. Please check the screenshot below:

    I did check your form in Chrome / Mozilla and IE but it works as expected. Have you solved your problem already?

    We will wait for your response.

    Thank you!

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    Answered by taylor8126 on March 14, 2014 at 08:20 AM
    I'm using google chrome. Clients have complained that they can not enter information as well. I can enter the information when I'm on your site but can not when I go to my site.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Welvin on March 14, 2014 at 11:30 AM

    You are still using the Javascript Method. Please consider using our iFrame Method: Getting the Form iFrame Code, this time, remove the script tags;

    See image on what to remove:

    Thanks