How to delete corrupted fields?

  • ameliaesme
    Asked on October 29, 2021 at 1:59 PM

    I am trying to delete a payment method option on my form -- realised it was easier another way, but it wont give me the option to delete those words and its not hidden when the form is live which is frustrating (it says "Payment Methods, Question is not defined, should be defiend at createInputHTML) "


    how do I delete this? thank you.

    Jotform Thread 3468905 Screenshot
    Page URL: https://form.jotform.com/211931892079362
  • John Support Team Lead
    Replied on October 29, 2021 at 4:05 PM

    You can use the FIELD MANAGER app to delete those corrupted fields. Here's a link to it: https://www.jotform.com/integrations/field-manager

    Please try that and let us know if you need further assistance.

  • ameliaesme
    Replied on November 3, 2021 at 8:08 AM

    hi! It says I need to allow cookies but I have unblocked them and it still doesn't work? why's this? thanks

  • Kenneth JotForm Support
    Replied on November 3, 2021 at 8:46 AM

    Hi there,

    Can you please use a different browser(private window/incognito mode) to access the field manager and delete it?

    Also, share with us a screenshot of what happens.

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

    Best.