Change thank you email for respondents based on their answers

  • gbtaforms
    Asked on October 29, 2021 at 4:10 PM

    Hello - I need a conditional logic set up so that respondents get one email if they answer yes to a question, and another if they answer no. I see I can get different thank you pages, but I need that to go to their email as well. How can I do this?

  • Laura JotForm Support
    Replied on October 29, 2021 at 7:12 PM

    Hi,

    It is possible to set conditions on how the emails are sent.
    Please see our guide below:
    How-to-send-email-based-on-users-answer


    Let us know if you need help with setting up the conditions, and we are happy to help.

  • gbtaforms
    Replied on November 1, 2021 at 11:57 AM

    Hi Laura - we're looking for conditional emails to go to the form respondent based on their answers, not internal staff like that guide has.

  • Amos_W
    Replied on November 1, 2021 at 2:15 PM

    Hi there,

    If you wish to send the respondent a mail based on his answers,

    That can be easily be done using Autoresponder.

    Please have a look at the following article,

    https://www.jotform.com/help/26-setting-up-an-autoresponder-email/

    Feel free to contact us if you need any further assistance,

    Thank you