The payment by credit card with Paypal Pro doesn't work

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    Asked on March 14, 2014 at 10:35 AM


    I've set up a form including the Paypal Pro tool. I've done some tests to see if it worked but when I tried to pay by credit card, but the screen displayed "Merchant country unsupported."

    How can I deal with that?

    Thanks in advance,


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    Answered on March 14, 2014 at 01:57 PM


    Such error is not from Jotform side.

    If I am not wrong your paypal account is based on France, right? Please note that Paypal Pro will not work for countries other than United Kingdom, United States, and Canada. So, that's why your french paypal pro account is not working.

    One of my colleague pointed out the same in this thread:

    So, it is an account restrinction from Paypal for some countries.

    I would suggest to use a different payment tool that allows the users to pay with credit card such as Stripe or Authorize.Net.

    Please inform us if you still need assistance with this inquiry.


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    Answered on March 25, 2014 at 04:48 AM

    All right thank you for your answer !