Cannot re-open Jotform email in a Mac using Microsoft Outlook

  • Profile Image
    prone
    Asked on March 14, 2014 at 05:19 PM

    Having trouble with one of my volunteer staff not being able to re-open the Jotform email....

    We have Surrender & Adoption Application on our websites. A client fills out the appropriate form, and submits it. I get the intial email from JotForm with the results.

    I forward that email to our group of volunteers for processing.

    Everyone can see that email fine.

    The only volunteer using a Mac can open that email ONCE. But if she wants to go back in and look at it again, she cannot. She gets an error - and it often shuts down Outlook.

    Is this something to do with Mac & Jotform?

    Please help - she needs to be able to look over the info on each Surrender Form.

     

    Thanks.

  • Profile Image
    Mike_T
    Answered on March 14, 2014 at 08:30 PM

    Thank you for contacting us.

    There might be a bug with html email rendering in Outlook on Mac. I will submit a ticket to our Development Team. We can not promise anything at this time, but we will update this thread if we get any news.

    As a workaround, you can add an additional Email Notification to the form, and switch it to the Text Mode. I think that plain text emails should not cause any issues.

  • Profile Image
    aytekin
    Answered on March 17, 2014 at 06:10 AM

    We are planning to re-design this email. When we do that we will make sure to test the new design on Outlook. 

    Thanks for your patience.