What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot re-open Jotform email in a Mac using Microsoft Outlook

    Asked by prone on March 14, 2014 at 05:19 PM

    Having trouble with one of my volunteer staff not being able to re-open the Jotform email....

    We have Surrender & Adoption Application on our websites. A client fills out the appropriate form, and submits it. I get the intial email from JotForm with the results.

    I forward that email to our group of volunteers for processing.

    Everyone can see that email fine.

    The only volunteer using a Mac can open that email ONCE. But if she wants to go back in and look at it again, she cannot. She gets an error - and it often shuts down Outlook.

    Is this something to do with Mac & Jotform?

    Please help - she needs to be able to look over the info on each Surrender Form.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 14, 2014 at 08:30 PM

    Thank you for contacting us.

    There might be a bug with html email rendering in Outlook on Mac. I will submit a ticket to our Development Team. We can not promise anything at this time, but we will update this thread if we get any news.

    As a workaround, you can add an additional Email Notification to the form, and switch it to the Text Mode. I think that plain text emails should not cause any issues.

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 17, 2014 at 06:10 AM

    We are planning to re-design this email. When we do that we will make sure to test the new design on Outlook. 

    Thanks for your patience.