Cleared storage but account still deactivated

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    Emma
    Asked on November 01, 2021 at 07:06 AM

    Hi,


    im having the same problem!

    I’ve cleared my storage but my form is still deactivated - you’re very quick to remove access but not quick to restore it back


    any help would be really appreciated


    thank you

  • Profile Image
    Sam_G
    Answered on November 01, 2021 at 07:08 AM

    Hello Emma,

    I have checked your account and it is showing a guest account.

    May we ask for the username or email address you're referring to further check?

    We will wait for your response.

  • Profile Image
    Emma Watson 
    Answered on November 01, 2021 at 07:55 AM

    Hi,

    I’ve changed the email to my other work account. Hopefully you can see it now!


    thanks,

    emma

  • Profile Image
    Jovanne_A
    Answered on November 01, 2021 at 09:03 AM

    Hi Emma,

    Are you perhaps referring to the form https://www.jotform.com/form/212733767755062?'

    If so, I have recalculated your upload space storage and it should be reset by now. Please check and let us know if you have further questions.