Renew package early?

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    Asked on November 01, 2021 at 08:37 AM

    Are we able to renew our yearly package before the actual renewal date? We work for a school system and our fund accounts are closed around the end of November and get reopened up at the end of January, the date of renewal is the 01/07 and as of now we will not have funds to cover the renewal at that time.

    Is this a possibility?

  • Profile Image
    Answered on November 01, 2021 at 09:31 AM

    Hi there,

    We don't have an option to renew your subscription now and bill you. A workaround would be cancelling your subscription now, then we'll issue a prorated refund for the remaining unused months.

    After that, you can upgrade your account to SILVER again to start a new subscription.

    Can you please confirm if that'll work for you?

    We will wait for your response.