HIPAA Account: Submissions not showing in Tables

  • Profile Image
    lynhwarnken
    Asked on November 01, 2021 at 10:30 AM

    We are having 1-2 submissions an hour with all of our forms in our account where our submissions do not show up as entries with information. It only shows up as "Submission ####" in the inbox and the only way for us to access the information in the submission is to edit entry and then enter through all the data and re-submit. Is this a known issue with any resolution?


    I tried clearing cache for our account and it's not working.


    Happening with these appt forms:

    https://hipaa.jotform.com/203525642288155

    https://hipaa.jotform.com/212445925307152

    Screenshot
  • Profile Image
    Hanne_L
    Answered on November 01, 2021 at 11:11 AM

    @lynhwarnken

    Thank you for reaching out. 

    I apologize for the inconvenience. Our developers are aware and working on a resolution to this.

    In the meantime, please rest assured that the data is all there, and you should be able to view it using the old Submissions table until it is solved.

    1635779459_6180038306264_

    Please, do let me know if you have additional questions.