- rachelagfAsked on March 15, 2014 at 12:21 PM
IN our recent change up of web administrators for my site, the password for our jotform was lost and we cannot retrive it because my old web guy is unreachable.. I read a similar post where Jotform was able to transfer all of someones forms to a new account they created, this is exactly what i need to do. I can awnser any security questions, and as you can see in my email, this is infact my site. Please help me jotform!!!
old jotform username login - drewwebs
new username which i need all of my forms transfered to- rachelagf
The example i have attached is just one of our forms, I need to recover all of them. Please help Jotform!Page URL:
- JotForm Supportashwin_dAnswered on March 15, 2014 at 01:23 PM
For security reasons, we cannot transfer the forms without the consent from the account owner. Upon checking the account, I found that the forms were last edited just few days ago.
Here are the available options for you:
1. Ask the drewwebs user to send us a message to transfer the forms to your account.
2. You can clone the forms in your own account. Please be noted that you will have to re-embed the forms in your web page again. The following guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Form URL to clone: http://www.jotform.us/form/33565986603162 I believe form cloning option will be best option for you. If required, we will help you build this form again.
Do get back to us if you have any questions.