Logo not showing up where I place it on the form

  • Profile Image
    Cassar_Kayla
    Asked on November 01, 2021 at 11:49 AM

    Hi there,

    When adding my logo to the form I position it to align right and when I preview it as a PDF it doesn't show up on the right. I have tried refreshing the page, starting a new form and nothing seems to be working. Hoping you could help with this problem.

    Thanks,
    Kayla

  • Profile Image
    Christian_A
    Answered on November 01, 2021 at 01:35 PM

    Good day Kayla!

    I checked your form, the logo shows to be correctly positioned on all preview types.

    Desktop

    1635787568_61802330d3e17_


    Tablet

    1635787633_6180237180005_


    Mobile

    1635787679_6180239f63948_


    I recommend clearing your form cache by following this guide:

    How-to-Clear-Your-Form-Cache

    You may also try a different browser if this does not work. Please let us know if this resolved the issue.

    Thanks



  • Profile Image
    Cassar_Kayla
    Answered on November 01, 2021 at 05:57 PM

    Hi Christian,

    Thanks for your response.

    I believe clearing form from cache helped, but now when I try to increase the size of my logo and download it as a PDF it's not increasing the size. How do I go about fixing that issue?

    Thanks

  • Profile Image
    Christian_A
    Answered on November 01, 2021 at 06:35 PM


    Hello Kayla


    I also tried to adjusting the size of the logo myself using the editor but it did not seem to have any effect when i got to the PDF preview page.


    But is this size logo good enough?

    1635805677_618069ed7262b_

    The workaround i did here is i took a screenshot of the logo, removed the current one, then replaced it with the screenshot. The image above is the PDF preview and it looks like it made the logo appear bigger.

    You may do the same and please notify me if it works for you.


  • Profile Image
    Cassar_Kayla
    Answered on November 02, 2021 at 09:16 AM

    Hi Christian,

    This worked! Thank you so much for your help. Appreciate it :)

    Have a good day!