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    Form Collapse - Form is retaining the data from previous condition on Print form ? Bug ??

    Asked by resourcessonosite on March 15, 2014 at 01:33 PM

    Hi, 

     

    I am trying to make a form where I am selecting the name of the person from a drop down and the address pops up on the form. I am using form collapse for the same. since i have 3 names and 3 addresses, i have put each address under a seperate form collapse. 

    I have added a print button on the form as well. 

    The problem is -

    If i select name "A", address appears for "A" and click on print form, it shows address for "A". (Good)

    then, I select name "B" on the same form, address appears for "B" (good) but then if i click on print form button, it shows the address for "A" & "B" both (bad)

    If I refresh the page and select name "B", it shows only that address (good)

    So actually, the print command is retaining the previous text and overriding the form conditions.

    Please do something about it. It looks like a "bug".

     

    Thanks. 



    print form print using form problem style size
  • Profile Image
    JotForm Support

    Answered by Welvin on March 15, 2014 at 03:36 PM

    Hi,

    Please share to us the form URL in question so we can try it to our end. Please guide us what field to choose from. I can create a form, but it's good to see it to your actual form.

    Thanks

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    Answered by resourcessonosite on March 18, 2014 at 08:25 AM

    Hi, the url is 

    http://form.jotformpro.com/form/40763981229967

     

    Please select "Zeepex" from courier sent to and click on "Print form". you should see the Address of Zeepex in print preview.

    Then go back and select "Vin-At" and click on print form. You will see both the addresses - zeepex as well as Vin-At. 

    Whereas as per the condition rule, it should show only one addreess.

  • Profile Image
    JotForm Support

    Answered by TitusN on March 18, 2014 at 10:38 AM

    Hello,

    That's odd - I can't seem to reproduce the error...

    Please try viewing your form using a different browser - does it still show the same error?

    I also checked your conditions - everything looks OK.

    Please let us know.

  • Profile Image

    Answered by resourcessonosite on March 18, 2014 at 11:01 AM

    Nope, its not working..... i tried it on IE/Firefox/Chrome...... same problem. 

    See, unless you refresh the form, and select the drop down twice, it keeps the form collapse for both the options, when you print it with the Print form button. I have saved the result in pdf. how can i send it to you for evaluation. 

  • Profile Image
    JotForm Support

    Answered by Welvin on March 18, 2014 at 01:20 PM

    You can upload the PDF file to any free hosting sites then paste the link here. Anyway, I guess I don't need the PDF file. I am able to see the issue. Check the screenshot below:

     

    But I guess this is because the Free Text HTML fields is created and put under a form collapse and the collapse fields to the conditional logic settings. This makes the Free Text HTML field visible to the print output since they are not directly use to the conditional logic.

    I removed the form collapse field and use the free text directly to the logic settings, and that fixes the issue. You may consider using this form instead: http://www.jotformpro.com/form/40765189773973. Clone the form by following this guide: How to clone an existing form from a URL

     

    Thanks

  • Profile Image

    Answered by resourcessonosite on March 19, 2014 at 12:49 PM

    hi, 

     

    Thanks for the help but I don't want the users to see the addresses. I have approx. 50 addresses to put on the form. Do you have a better solution like linking with google spreadsheet or something. 

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2014 at 03:58 PM

    The Free Text HTML fields that contains the address are hidden by default. Will only get visible after the conditional rule is meet. Isn't it your first requirements? I've fixed the print output issue with address fields via Free Text HTML so I'm not sure about your next step. I'm confused.

    Can you please explain the correct process or output here?

    Thanks