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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to cancel my subscription

    Asked by brendonbrewer on March 15, 2014 at 03:33 PM



    I would like to cancel my subscription and go back to the free service (but keeping my existing forms). However, it said there was an error cancelling my subscription.


    - Brendon

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    Answered by gori-mathew on March 15, 2014 at 04:51 PM

    Hell Brendon,

    As per your request I have cancelled your subscription, your account is scheduled to downgrade on 2014-04-16.

    Do let us know if you need further assistance.