My forms are not sending me emails

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    Achcartrans
    Asked on March 15, 2014 at 03:51 PM

    My forms send my clients emails but do not send me emails. Even when I test the form on jotform the email does not go through, please advise on how to fix this situation. 

     

    Much appreciated, 

    K. Achcar

  • Profile Image
    Cesar
    Answered on March 15, 2014 at 06:07 PM

    After reviewing your forms. I have noticed that the Emai Alert for the Reservation Form Appears to be set up properly.

    The Auto Response Email, on the other hand, is missing the Sender Email Adress, which will make it impossible to receive the Email Notification.

    https://shots.jotform.com/cesar/screens/anchar_reservationform.png

    On the Contact Us Form you are also missing the Sender Name, which will casue some Email Service Provider to reject the Email as it may be mistaken as SPAM.

    https://shots.jotform.com/cesar/screens/anchar_contactusform.png

    Please fill out both fields, and do let us know if the issue persits. 

    Additionally to what is suggested above. Please review the following guide for further tips ont how to avoid this issue. Thank you.

    Related Article:

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues