Bugs preventing me from creating new forms

  • Profile Image
    Nathan Kowarsky 
    Asked on November 01, 2021 at 02:58 PM

    Hello,
    This is after I have now tried this several times last week in Chrome and then today I even tried in Opera browser.

    I have used Jotform for many years (old account was kowarsky@gmail.com) and it always worked well . Not sure what the issue is now.

    It lets me log in and create a new form, and i can add one question. Once I add the second question - it disappears. When I try to refresh or do anything it then kicks me to the form preview instead of the builder with no way to go back. I retype in the jotform.com and then I am logged out. I have to re-login 2-3 times and it just keeps refreshing like i didnt login. Then once it works, the form has been created with that first question and that is all. I cannot edit it or the same thing happens.

    This is making it so now I cannot use jotform at all and I will need to find a new vendor if we cannot solve this.

    Please advise.

    Thanks!

  • Profile Image
    Basil_A
    Answered on November 01, 2021 at 06:10 PM

    Hi,

    I have cleared your account cache, can you please check if the issue persists?

    Looking forward to your reply.