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Kristen BechtoldAsked on November 1, 2021 at 4:15 PM
Why can I not retrieve my forms?
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Parker JotForm SupportReplied on November 1, 2021 at 7:19 PM
Hello,
Looking through your email logs sent to bronzedbykristen@gmail.com it appears that your account is HIPAA but you have downgraded to a free plan. HIPAA accounts require a Silver or Gold subscription and until you upgrade your forms will be disabled.