Forms not accessible

  • Profile Image
    Kristen Bechtold  
    Asked on November 01, 2021 at 04:15 PM

    Why can I not retrieve my forms?

  • Profile Image
    Answered on November 01, 2021 at 07:19 PM


    Looking through your email logs sent to it appears that your account is HIPAA but you have downgraded to a free plan. HIPAA accounts require a Silver or Gold subscription and until you upgrade your forms will be disabled.