Forms not accessible

  • Kristen Bechtold
    Asked on November 1, 2021 at 4:15 PM

    Why can I not retrieve my forms?

  • Parker JotForm Support
    Replied on November 1, 2021 at 7:19 PM

    Hello,

    Looking through your email logs sent to bronzedbykristen@gmail.com it appears that your account is HIPAA but you have downgraded to a free plan. HIPAA accounts require a Silver or Gold subscription and until you upgrade your forms will be disabled.