Upload space capacity

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    akofoid
    Asked on November 01, 2021 at 05:14 PM

    Hello,

    I received a notification that my account was out of upload space. I deleted some of the form submissions and still see the notice. Can you please explain what "upload space" means and why deleting submissions did not create space?

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    Jovanne_A
    Answered on November 01, 2021 at 08:26 PM

    Hi, thank you for contacting support.

    As per checking, your uploaded files already reached 222. 83MB right now, which is beyond the subscription's upload space limit of 100MB only (for FREE accounts).

    There are two ways on how to lift the over-limit status of the account. You may either upgrade to a paid plan with higher upload space allocation or delete the existing submission that has uploaded files in it.

    If you choose the second option, you can free up your account's upload space utilization by manually deleting the submissions that have file attachments in them. However, be mindful that this process cannot be undone.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So, I strongly urge you to make a backup copy of your Submission Data just if you'd still need them in the future. There are plenty of ways to do that. Feel free to pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    I hope this helps. Let us know if you have further questions.

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    akofoid
    Answered on November 04, 2021 at 04:35 PM

    Hello, our utilized space is now under 100MB. Could you please re-enable our forms access? Much appreciated!

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    Jovanne_A
    Answered on November 04, 2021 at 05:39 PM

    Hi,

    Your account is now reactivated. You can now view your forms and the submissions.

    Please check and let us know if you need further assistance.

    Thank you.