Error: Things don't appear to be working at the moment. Please try again later.

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    bakes1313
    Asked on November 01, 2021 at 09:23 PM

    I have had several users tell me they are unable to access the form. Is there a certain browser or device that isn't compatible with the form? I know that it works for most, but about 8-10% of people haven't had any luck completing the form and I'm trying to figure out why.


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    Yau_C
    Answered on November 01, 2021 at 11:58 PM

    Hi,

    There are four forms in your account.

    Could you please specify the form-url, their OS and version of the browser they are using? Thank you.

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    bakes1313
    Answered on November 02, 2021 at 12:11 AM
    I'm using the Clone of 21-22 Care Package Form. the URL is
    https://www.jotform.com/assign/212993404649161/212995877896080
    ...
  • Profile Image
    bakes1313
    Answered on November 02, 2021 at 12:11 AM
    I had one person tell me they were on mobile device, using safari
    ...
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    Yau_C
    Answered on November 02, 2021 at 01:28 AM

    Hi,

    I have tested on Safari with iphone 12:

    1635830913_6180cc8186bf6_

    As you can see, it's working perfectly.

  • Profile Image
    Yau_C
    Answered on November 02, 2021 at 01:29 AM

    Please ask them to test it on different wifi-networks.

    Thanks.

  • Profile Image
    bakes1313
    Answered on November 03, 2021 at 07:05 AM

    Still getting bad responses on both the Holiday form and Clone of form.

    This is what one person said she was getting.

    Katrina Onyett

    Message I get:

    Things don't appear to be working at the moment. Please try again later.


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    Mubeen_A
    Answered on November 03, 2021 at 07:59 AM

    Hi,

    Apologize for the inconvence.

    Can you please confirm when your customers are getting the error "Things don't appear to be working at the moment. Please try again later."?

    If you have Payal integration in your form and customers are having issues with the form at the checkout window you can try to change PayPal.

    For example, change to PayPal Standart or PayPal Checkout, connect your PayPal account and try to submit the form.

    Waiting your response.