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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Partial Form Loading

    Asked by Tyler Barnet  on March 16, 2014 at 12:00 PM

    Our form has been working fine for months. Today only a portion of it loads.  Can you please look into this? at www.txt-book.com click on "iPhone Service" in order to load the form. Thanks in advance.

    Page URL:
    www.txt-book.com

    www thanks
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    JotForm Support

    Answered by Welvin on March 16, 2014 at 01:46 PM

    Hi Tyler,

    It's loading fine here. But anyway, I cleared your forms cache. I hope this helps. One thing I noticed is that, your form doesn't have a submit button. Is that intentional? Please add one if you want your user/customer to submit the form.

    Thanks

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    Answered by txtbookapp on March 16, 2014 at 01:56 PM

    Hi, the problem is that the form you are seeing is only half the form.  The change log refelcts many items removed (12) -- we have not made any of these changes. The reason their is no submit button is because it was removed.

    Revisions instances from february 28th and older do not load -- they are just code.  Can you please look into this -- we need to restore the form to its function version and also stop whatever it is that is making these unauthorized changes.  Our team is two people -- nobody else has access to the form.

    Thanks!

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    Answered by Cesar on March 16, 2014 at 02:29 PM

    We do apologize for the inconvenience this may have given you. It appears that the form is displaying as designed although I am not sure as to what could have caused removal of any fields.

    In any case moving on I would suggest to have a clone of your form whenever you havecompleted final changes to it.

    At this time I will raise a ticket to the development team in regards to the code shown for the revision history from Feb 28th and earlier. Once we have any updates from them, you should be notified through this thread.

    Thank you.

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    Answered by txtbookapp on March 16, 2014 at 04:22 PM

    Hi Cesar - It looks like another user just posted about missing fields as well...  I would wager there is something larger occuring.  I don't want to rebuild the form if the underlying issue is not resolved.  

    The clones in the archived folder from months ago also do not contain the missing fields. They've disappered in the exact same place.  

    Can you please look into this further? 

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    Answered by Cesar on March 16, 2014 at 05:27 PM

    Thank you for the input, I have been reviewing that thread as well. I have also escalated this matter. Once there is mor information on this, we will let you know through this thread. Thank you.

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    Answered by txtbookapp on March 16, 2014 at 06:54 PM

    Thanks Cesar!

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    JotForm Support

    Answered by ashwin_d on March 17, 2014 at 02:28 AM

    Hello txtbookapp,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any question.

    Thank you!

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    JotForm Founder

    Answered by aytekin on March 17, 2014 at 06:07 AM

    Yesterday, one of the servers had a full hard disk. That probably caused the problem. I have now reversed the form the way it was using the revision history. If the problem continues please let us know.