- aimeeserafiniAsked on March 16, 2014 at 12:53 PM
Hi after a lot of cache clearing that did not help, I now realize that when you have a touch enabled PC (not sure about Mac or tablets) that you cannot use the mouse to drag & drop your fields in Chrome. You can only use your finger, and then it does work.
I see that a lot of people have reported it not working in Chrome and you are unable to replicate it, I am thinking this might be the reason. In my reading, I have not been able to find a solution. Is there one that does not involve disabling touch for all of chrome?
If not could that be on the list for fixes?
- CesarAnswered on March 16, 2014 at 02:04 PM
I do not know about my colleagues, but from my end I am unable to replicate this issue for lack of touch capabilities on my workstation. Nevertheless I will be testing this further on my computer lab were touch capabilites are enabled. Once I have been able to test this further, if I encounter a solution to this. I will let you know through this thread. Thank you.
- iudiveclubAnswered on May 08, 2015 at 10:40 PM
I know that this is an old thread, but I can confirm that I am having the same issue. I can drag and drop fields using my touch screen but when I try to use the mouse it just highlights the text.
- iudiveclubAnswered on May 08, 2015 at 10:48 PMFound this on another website --
"This is a common bug on a number of websites - basically they're deciding to ignore your mouse when they see you have a touchscreen (presumably assuming you must be on a phone/tablet that doesn't actually have a mouse or something). We've been doing outreach trying to get sites to fix this class of bug for over a year, eg. see http://www.html5rocks.com/en/mobile/touchandmouse/#toc-mostimp.Note that some Windows software (eg. having DevStudio installed) will make windows believe it has a touch screen. You can disable touchscreen support in Chrome completely with chrome://flags/#touch-events.I think we'll "fix" this situation soon by exhibiting the problem everywhere (not just touchscreen users) - see issue 392584."
I disabled touchscreen support in chrome and it now works.
- JotForm SupportJanAnswered on May 09, 2015 at 06:02 AM
I moved your inquiry to another thread so we can assist you properly. This is the URL of the new thread: http://www.jotform.com/answers/567003. Thank you for understanding.