What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Drag & Drop in Chrome only works with Touch not with mouse

    Asked by aimeeserafini on March 16, 2014 at 12:53 PM

    Hi after a lot of cache clearing that did not help, I now realize that when you have a touch enabled PC (not sure about Mac or tablets) that you cannot use the mouse to drag & drop your fields in Chrome. You can only use your finger, and then it does work.

    I see that a lot of people have reported it not working in Chrome and you are unable to replicate it, I am thinking this might be the reason. In my reading, I have not been able to find a solution. Is there one that does not involve disabling touch for all of chrome?

    If not could that be on the list for fixes?

     

    Thanks,

    Aimee

     

     

    Drag & Drop cache pc find thanks
  • Profile Image

    Answered by Cesar on March 16, 2014 at 02:04 PM

    I do not know about my colleagues, but from my end I am unable to replicate this issue for lack of touch capabilities on my workstation. Nevertheless I will be testing this further on my computer lab were touch capabilites are enabled. Once I have been able to test this further, if I encounter a solution to this. I will let you know through this thread. Thank you. 

  • Profile Image

    Answered by iudiveclub on May 08, 2015 at 10:40 PM

    I know that this is an old thread, but I can confirm that I am having the same issue.  I can drag and drop fields using my touch screen but when I try to use the mouse it just highlights the text.

     

  • Profile Image

    Answered by iudiveclub on May 08, 2015 at 10:48 PM
    Found this on another website --

    "This is a common bug on a number of websites - basically they're deciding to ignore your mouse when they see you have a touchscreen (presumably assuming you must be on a phone/tablet that doesn't actually have a mouse or something). We've been doing outreach trying to get sites to fix this class of bug for over a year, eg. see http://www.html5rocks.com/en/mobile/touchandmouse/#toc-mostimp.Note that some Windows software (eg. having DevStudio installed) will make windows believe it has a touch screen. You can disable touchscreen support in Chrome completely with chrome://flags/#touch-events.I think we'll "fix" this situation soon by exhibiting the problem everywhere (not just touchscreen users) - see issue 392584."

    I disabled touchscreen support in chrome and it now works.
  • Profile Image
    JotForm Support

    Answered by Jan on May 09, 2015 at 06:02 AM

    @judiveclub

    I moved your inquiry to another thread so we can assist you properly. This is the URL of the new thread: http://www.jotform.com/answers/567003. Thank you for understanding.