404 error message when trying to view My support Requests

  • Anisha
    Asked on November 2, 2021 at 6:26 AM

    Hi There,

    JotForm TABLE Formulas - https://www.jotform.com/tables/212843242282047/212843947501053

    I am struggling to access "My Support Requests" - it gives me the 404 error message (see attached screenshot).

    I would like to ask for assistance in editing the formula so that it calculated the TOTAL HOURS in hours & minutes. Because I see it only calculates the hours and not the minutes.

    Thank you so much :)


    Jotform Thread 3475616 Screenshot
    Page URL: https://www.jotform.com/tables/212843242282047/212843947501053
  • Lorenz JotForm Support
    Replied on November 2, 2021 at 7:59 AM

    I am struggling to access "My Support Requests" - it gives me the 404 error message (see attached screenshot).

    Please try accessing your support request once more using the link below, make sure you are logged in with JotForm.

    https://www.jotform.com/answers/asked.php

    I would like to ask for assistance in editing the formula so that it calculated the TOTAL HOURS in hours & minutes. Because I see it only calculates the hours and not the minutes.

    I checked your form, but I'm not sure which formula are you referring to, I don't see any calculation configured in your form.

    Would you mind pointing it to us, you may share with us a screenshot so we can assist you better.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    We will wait for your response.

  • Anisha
    Replied on November 2, 2021 at 8:18 AM

    Hi Lorenz,

    Thank you so much for getting back to me.

    "My Support Request" Issue:

    I am currently logged in with our "company" account - the account is registered under our boss' email address and details. Even if I go to Support > My Support Requests, it still gives me the 404 error.

    1635854550 618128d6023c2 Picture2 Screenshot 10

    Formula/s:

    On the link you'll see 2 tabs (Weekly Timesheet & Employee Directory) - I am currently referring to the Weekly Timesheet tab.

    So, I need assistance in the Total Hours column:

    1635855158 61812b36d1034 Screenshot 21

    This column will calculate the total hours worked Monday to Sunday (we usually only work Monday to Friday, but we sometimes work on weekends when things need to get done). Currently this column only counts the hours and not the hours and minutes.

    Also, how can I make the form to be able to take more than one draft? I have seen this is also an issue, because my co-worker was busy with her form and I tried to fill in a form as well, but it wanted me to either submit or discard the current draft.

  • Sonnyfer JotForm Support
    Replied on November 2, 2021 at 9:16 AM

    Thanks for the additional information. Could you please try logging out and then log back to the account to check if it will still throw a 404 error?

    Alternatively, you can view your support tickets via this link.

    Let me address your formula and other concern on the following ticket links to avoid confusion.