Submissions are not getting emailed to me

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    plav77
    Asked on March 16, 2014 at 02:15 PM

    Hello,

    yesterday when I setup my form I got the emails but today when testing they are not coming through?

    I do see them in my form submission though

    plav77@gmail.com

  • Profile Image
    EltonCris
    Answered on March 16, 2014 at 03:08 PM

    Hi,

    There is no problem with the email delivery according to the following server log.

    Current Server: /var/log/jotform/amazonSES.log:[16/Mar/2014:14:03:08 -0400] 40735967853266 AmazonSES Sent email to plav77@gmail.com - MessageID:00000144cc0fbf38-e24e252f-ff01-4da2-a6e0-f148bae6ce6e-000000 - RequestId:3a96305f-ad35-11e3-ac0f-bd7bbb813c83

    Please check your email plav77@gmail.com if you're able to received my test submission. Do check the spam folder as well if they ended up there possibly due to spam checks. Gmail shouldn't be a problem unless the provided email is correct and valid.

    Please update us here if you're still experiencing difficulties on receiving email notifications.

    Thanks!