Submissions are not getting emailed to me

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    Asked on March 16, 2014 at 02:15 PM


    yesterday when I setup my form I got the emails but today when testing they are not coming through?

    I do see them in my form submission though

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    Answered on March 16, 2014 at 03:08 PM


    There is no problem with the email delivery according to the following server log.

    Current Server: /var/log/jotform/amazonSES.log:[16/Mar/2014:14:03:08 -0400] 40735967853266 AmazonSES Sent email to - MessageID:00000144cc0fbf38-e24e252f-ff01-4da2-a6e0-f148bae6ce6e-000000 - RequestId:3a96305f-ad35-11e3-ac0f-bd7bbb813c83

    Please check your email if you're able to received my test submission. Do check the spam folder as well if they ended up there possibly due to spam checks. Gmail shouldn't be a problem unless the provided email is correct and valid.

    Please update us here if you're still experiencing difficulties on receiving email notifications.