What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions are not getting emailed to me

    Asked by plav77 on March 16, 2014 at 02:15 PM


    yesterday when I setup my form I got the emails but today when testing they are not coming through?

    I do see them in my form submission though


    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 16, 2014 at 03:08 PM


    There is no problem with the email delivery according to the following server log.

    Current Server: /var/log/jotform/amazonSES.log:[16/Mar/2014:14:03:08 -0400] 40735967853266 AmazonSES Sent email to plav77@gmail.com - MessageID:00000144cc0fbf38-e24e252f-ff01-4da2-a6e0-f148bae6ce6e-000000 - RequestId:3a96305f-ad35-11e3-ac0f-bd7bbb813c83

    Please check your email plav77@gmail.com if you're able to received my test submission. Do check the spam folder as well if they ended up there possibly due to spam checks. Gmail shouldn't be a problem unless the provided email is correct and valid.

    Please update us here if you're still experiencing difficulties on receiving email notifications.