The email to reset my password is not sending

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    Katie Cunneen  
    Asked on November 02, 2021 at 07:06 AM

    Hi,

    I've forgotten my password and I go to the forgotten password section, but the email with the password reset instructions do not send, to either my inbox nor my junk mail.

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    Lorenz_A
    Answered on November 02, 2021 at 08:03 AM

    Hi there,

    Please share with us the username or email address of your account so we can further check its status.

    We will wait for your response.

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    Innovating
    Answered on November 02, 2021 at 08:06 AM

    Hello,

    I logged on through a different system which remembered my login details. I apologies for the inconvenience. It appears I may be using a different email address then the one I was using to retrieve my password.

    Thank you for getting back in touch, and sorry for any inconvenience this has caused.