The email to reset my password is not sending

Hi,

I've forgotten my password and I go to the forgotten password section, but the email with the password reset instructions do not send, to either my inbox nor my junk mail.

Hi there,

Please share with us the username or email address of your account so we can further check its status.

We will wait for your response.

Hello,

I logged on through a different system which remembered my login details. I apologies for the inconvenience. It appears I may be using a different email address then the one I was using to retrieve my password.

Thank you for getting back in touch, and sorry for any inconvenience this has caused.