- thistlemagAsked on March 16, 2014 at 04:03 PM
I tried to upload several different files. I didn't change any of the allowed extension type or size settings. All the images I tried to upload were .png or .jpg and under 1024kb. I got the error every time. I got this error both when I was testing the form in the preview mode, and when I actually embedded it onto my webpage. How can I fix this?
- pinoytechAnswered on March 16, 2014 at 04:48 PM
Let me forward this issue to our higher ups for further investigation and for further assistance since I was able to reproduce the issue on my end upon checking.
Sorry for the inconvenience that may have caused.
- hurricanetattooAnswered on March 16, 2014 at 05:26 PM
We are having this same issue on one of our forms as well
- thistlemagAnswered on March 16, 2014 at 05:32 PM
Okay, thank you! I just replaced my form on my web page because I can't have it down, but I've moved it to http://thistlemag.com/test-form if you need to see it! I actually tried embedding it the second time with iFrame instead of the Source, and I didn't get the exact same error, but it still said "Failed." It let me submit the form, and when I got it in my e-mail, there were no files attached.
- JotForm SupportEltonCrisAnswered on March 16, 2014 at 10:23 PM
Our sincere apologies for any inconveniences caused.
We are now aware of this problem and our developers are now working to get this resolved as soon as possible. Please bear with us as we try to fix this issue.
Thank you so much for your patience and for reporting this matter.
- JotForm SupportEltonCrisAnswered on March 16, 2014 at 11:06 PM
The problem is now fixed.