What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My upload files button returns an error: "Server error. Upload directory isn't writable."

    Asked by thistlemag on March 16, 2014 at 04:03 PM

    I tried to upload several different files. I didn't change any of the allowed extension type or size settings. All the images I tried to upload were .png or .jpg and under 1024kb. I got the error every time. I got this error both when I was testing the form in the preview mode, and when I actually embedded it onto my webpage. How can I fix this?


    Thank you,


    Page URL:

  • Profile Image

    Answered by pinoytech on March 16, 2014 at 04:48 PM


    Let me forward this issue to our higher ups for further investigation and for further assistance since I was able to reproduce the issue on my end upon checking.

    Sorry for the inconvenience that may have caused.

  • Profile Image

    Answered by hurricanetattoo on March 16, 2014 at 05:26 PM

    We are having this same issue on one of our forms as well

  • Profile Image

    Answered by thistlemag on March 16, 2014 at 05:32 PM

    Okay, thank you! I just replaced my form on my web page because I can't have it down, but I've moved it to http://thistlemag.com/test-form if you need to see it! I actually tried embedding it the second time with iFrame instead of the Source, and I didn't get the exact same error, but it still said "Failed." It let me submit the form, and when I got it in my e-mail, there were no files attached.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 16, 2014 at 10:23 PM

    Hi Guys,

    Our sincere apologies for any inconveniences caused.

    We are now aware of this problem and our developers are now working to get this resolved as soon as possible. Please bear with us as we try to fix this issue.

    Thank you so much for your patience and for reporting this matter.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 16, 2014 at 11:06 PM

    The problem is now fixed.