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Becky AllenAsked on November 2, 2021 at 9:48 AM
Good Morning,
I am a fairly new employee at Trane Technologies. One of our employees (Rayanne DuChane) has a Jot Form account where she can upload new employees' information into our sharepoint site. I need a Jot Form account, too where I can receive alerts that these employees' are submitting their informaition. Rayanne used to do this task, but I am now going to be taking it over. How do we set this up so we are both receiving these notifications where I can be a delegate or I can set up an account and be the primary and she would be a delegate. I'm not sure how to approach this situation so it works.
Becky Allen
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Richie JotForm SupportReplied on November 2, 2021 at 11:23 AM
It seems you're referring to the account rayanne.duchane.
To clarify, do you want to take over the user's account?
If you want to use different accounts and get a notification, this is only possible with a paid account.
You can have multiple email recipients in the form.
Guide:https://www.jotform.com/help/39-send-notifications-to-multiple-recipients/
Looking forward for your response.
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Becky AllenReplied on November 2, 2021 at 11:28 AM
Yes, regarding Rayanne.Duchane. We want two of us on the account so she can back me up if I'm OOO. What is the cost two have two of us on account? I would like to be able to start working on this soon as we have some work to do.
Thank you!
Becky Allen
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Richie JotForm SupportReplied on November 2, 2021 at 12:39 PM
I would suggest you contact your colleague and upgrade his subscription.
It is possible to have 1 Jotform account and still receive the notification email.
Guide:https://www.jotform.com/help/39-send-notifications-to-multiple-recipients/
For our pricing, you may check this link https://www.jotform.com/pricing/
If you have further questions, let us know.
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Becky AllenReplied on November 2, 2021 at 1:10 PM
Just to clarify~
We each have our own log in, but it's connected to the same account, is this correct?
Becky
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Richie JotForm SupportReplied on November 2, 2021 at 2:17 PM
Hi Becky, you won't have your own login.
You would be using the same account login.
To clarify, do you want to have separate login account?
This feature is available for enterprise.
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Becky AllenReplied on November 2, 2021 at 2:39 PM
Rayanne set up the account on her google account and she doesn't want to share her password with me which I totally understand...so I'm trying to figure out how I can do this. We need two people to access the same account and either have separate passwords or create a new account? I do not know. How can we do what is needed? Two people, two logins, one account?
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Mubeen_AReplied on November 2, 2021 at 6:36 PM
Hi Becky Allen,
I understand your concern. But it's not possible to have one account and two login details. However, there are a few workarounds here.
1- You can create your account and request your colleague to share the submissions with you. https://www.jotform.com/help/199-how-to-share-forms-submissions-page
2- You can create your account and ask your colleague to add you as a collaborator to the form. https://www.jotform.com/help/419-understanding-form-collaboration
3- you can purchase an Enterprise subscription. https://www.jotform.com/enterprise/
I hope the above-given solution makes sense.
In case of any questions, feel free to reach out.