Failed uploads on our submission form

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    Asked on March 16, 2014 at 04:30 PM

    Please refer to our muscians upload form , all mp3 uploads are failing, this is a big concern as we are missing contributions from artists


    Please attend to this as soon as possible




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    Answered on March 16, 2014 at 09:20 PM

    We do apologize for the inconvenience. I have cloned your form and performed test on the original and the clone. The issue persist on both. From my observations the upload on my end gets to 49% once, then restarts goes back to 1%. I have also tested a blank form with just the upload tool and the issue persists. In which case I will go ahead and raise a ticket to the development team, so that they can review this matter further. Once there are any updates to this, you will be notitified through this thread.

    Thank you

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    Answered on March 16, 2014 at 09:57 PM

    I'm facing the same problem!!!!!

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    Answered on March 16, 2014 at 09:59 PM

    I am also having the same problem with all of my forms.

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    Answered on March 16, 2014 at 10:02 PM

    We need an answer from JOTFORM as i'm loosing business!!!!

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    Answered on March 16, 2014 at 11:01 PM


    Our sincere apologies.

    The problem is now fixed. There was a little difficulty with one of our server and it is now fully resolved.

    Please check it again and update us here if the problem is still occurring.

    Thank you for your patience.