Login Issues - Not receiving reset password email

  • Profile Image
    mandy.franceschina
    Asked on November 02, 2021 at 10:21 AM

    Hi! I am trying to reset my password, but I'm having trouble. When logged in, I get a message that my current password is wrong, so I can't make a change. From the login page, I have clicked the "forgot password" link, but do not receive any email. Can you please help?


    Thank you!

    Mandy

  • Profile Image
    Gilbert_P
    Answered on November 02, 2021 at 11:03 AM

    Hello Mandy,

    Thank you for reaching out to us. I'm sorry to hear that you're not receiving the password reset email but I'll be happy to assist you.

    Please follow the steps below to see if they will help resolve the issue.

    1. Make sure you are using the correct email address to reset your password.
    2. Please check your Spam/Junk folder as the password reset email might have been sent there instead
    3. Whitelist Jotform's IP Addresses and domains to ensure that your email address will receive our emails. You can check this guide for more details: https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/
    4. If you're still not receiving the password reset email, try clearing your browser cookies. You can check this guide on how you can do this: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
    5. Lastly, try using a different browser when resetting your account's password

    Let us know how it goes or if you have any other inquiries, feel free to get back to us again.

    Best regards,