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    not receiving emails for submissions

    Asked by stuart_kenley on March 16, 2014 at 04:51 PM



    for some reason I am not receiving my usual email alerts for new form response submissions. All seems to be set up correctly.



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    JotForm Support

    Answered by ashwin_d on March 16, 2014 at 10:14 PM

    Hello stuart_kenley,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Name" and "Sender Email" in your form. That may be the reason why you are not receiving the submission emails. Please check the screenshot below:

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:



    Hope this helps.