What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not receiving emails for submissions

    Asked by stuart_kenley on March 16, 2014 at 04:51 PM

    Hello

     

    for some reason I am not receiving my usual email alerts for new form response submissions. All seems to be set up correctly.

     

    Stuart

    Page URL:
    http://www.cachet-software.com/ziften/ziften-resources/ziften-new-gart<br/>ner-report/

    Emails Submissions new form email email alerts
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 16, 2014 at 10:14 PM

    Hello stuart_kenley,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Name" and "Sender Email" in your form. That may be the reason why you are not receiving the submission emails. Please check the screenshot below:

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.