Upload space?

  • bovanehairstylist
    Asked on November 2, 2021 at 1:44 PM

    Good afternoon,

    I tried to delete the cache to make more "upload space", but that didn't work. I even deleted all of the submissions - still didn't work.

    How can I clear the space?

    Thanks!


  • Christopher JotForm Support
    Replied on November 2, 2021 at 3:17 PM

    Greetings,


    You have to permanently delete the submission data from the trash folder as shown in the image below.
    1635880419 61818de302011  Screenshot 10
    1635880514 61818e428ff7b  Screenshot 21
    1635880570 61818e7a3727a  Screenshot 32
    Guide: How to Delete Form Submission Data

    Best Regards

  • bovanehairstylist
    Replied on November 4, 2021 at 8:08 PM

    Thank you!

  • bovanehairstylist
    Replied on November 4, 2021 at 8:41 PM

    Bummer - still not working. Help!

  • Cecile JotForm Support
    Replied on November 4, 2021 at 9:35 PM

    Hello,

    I have recalculated your upload space and your account is no longer overlimit.

    Should you have any other concerns, kindly let us know.

    Thank you.