What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Limits for reply or forwarding submissions.

    Asked by MBMindy on March 16, 2014 at 09:28 PM

    I love this Form!!!!!!

    I have a FREE account with 135 total monthly submissions available.

    30 of the 135 are used at this current time.

    I have used the "reply via email" feature with several of the submissions, but I am now getting an error messages telling me I have used all my monthly submissions.

    Is there a limit to the "replies via email" I can use?

    Submissions email love all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 17, 2014 at 04:52 AM

    Hello MBMindy,

    Upon checking your account, I did not find any issue with that. You have just received 33 submissions this month and not nearing your submission limit. Do you mean to say that you get the message saying "Oops.. Reached your limits!"? 

    Yes, there are limits set for forwarding the submissions. For free account the limit is 2 forwards per hour. This is to avoid spammers abusing this feature to send spam using our server.

    These limits are higher for paid users and if you need higher limits you should upgrade your account.

    Thank you!

  • Profile Image

    Answered by MBMindy on March 17, 2014 at 10:30 AM

    Thank you so very much for your response. You are correct with the error message.
    I understand that rule now.
    Thank you for the opportunity to incorporate this form into my small small bakery business.
    It is already making my "ordering life" easier.
    I am praising JotForm to everyone I meet.

    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on March 17, 2014 at 12:02 PM

    It's our pleasure to help and we're glad that Jotform helps your business. Feel free to contact us again for any problems.

    Thanks