Need to update credit card & make a payment

Good morning,

We tried to update our account with our new credit card, however, we never received an email showing our payment with our new credit card was accepted. Would you please check our account and let us know if the new credit card was accepted and our payment was processed? Thank you!

Marie Johnson

Pronounced “Mary”

Executive Assistant

P. 618-997-4310 ext. 1017

F. 618-997-1187

510 Lincoln Drive

Herrin, IL 62948

www.oisil.com

From: Jotform <noreply@jotform.com>

Sent: Friday, October 29, 2021 5:49 PM

To: Marie E. Johnson <MJohnson@orthopaedicinstitute.com>

Subject: Subscription Payment Failed - Action Required

We have been unable to collect the payment for your subscription. To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.

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Dear Marie Johnson,

We have been unable to collect the payment for your subscription. To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.

SUBSCRIPTION INVOICE

2021-10-29

Email:

mjohnson@orthopaedicinstitute.com

Plan:

Silver

Amount Due:

$348

This covers usage between 2021-10-29 and 2022-10-29

Log in to your account

Jotform Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111  

24/7 Support

Hi Marie, thank you for contacting support.

As per checking, the latest payment you have made with your account did not push through. If you wish to change your payment method, you can view this guide below:

GUIDE: how-to-change-billing-credit-card

Please give it a try and let us know if you need further assistance.

Thank you.