Need to update credit card & make a payment

  • Profile Image
    Marie Johnson 
    Asked on November 02, 2021 at 02:35 PM

    Good morning,

    We tried to update our account with our new credit card, however, we never received an email showing our payment with our new credit card was accepted. Would you please check our account and let us know if the new credit card was accepted and our payment was processed? Thank you!


    Marie Johnson

    Pronounced “Mary”

    Executive Assistant

    P. 618-997-4310 ext. 1017

    F. 618-997-1187

    510 Lincoln Drive

    Herrin, IL 62948

    www.oisil.com



    From: Jotform <noreply@jotform.com>

    Sent: Friday, October 29, 2021 5:49 PM

    To: Marie E. Johnson <MJohnson@orthopaedicinstitute.com>

    Subject: Subscription Payment Failed - Action Required


    We have been unable to collect the payment for your subscription. To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.

    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

    ?ref=subscriptions&res=TOISL&eventID=sub

    collect?v=1&tid=UA-1170872-18&cid=TOISL&


     

    Jotform

    View this email in your browser

     

    Subscription Payment Failed

    Dear Marie Johnson,

    We have been unable to collect the payment for your subscription. To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.

    SUBSCRIPTION INVOICE

    2021-10-29

    Email:

    mjohnson@orthopaedicinstitute.com

    Plan:

    Silver

    Amount Due:

    $348

    This covers usage between 2021-10-29 and 2022-10-29

    Log in to your account


     

    Jotform Team

     

    Jotform Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111  

    24/7 Support



    Page URL:
    Seeabove-thanks

  • Profile Image
    Jovanne_A
    Answered on November 02, 2021 at 05:09 PM

    Hi Marie, thank you for contacting support.

    As per checking, the latest payment you have made with your account did not push through. If you wish to change your payment method, you can view this guide below:

    GUIDE: how-to-change-billing-credit-card

    Please give it a try and let us know if you need further assistance.

    Thank you.