What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my form dissappeared off of my website with no warning - why?

    Asked by abby shemesh on July 19, 2011 at 02:10 PM

    Please contact me as I put many hoiurs into creating submission forms for my site and all of a sudden they are no longer showing on my site. Please advise ASAP as this completely interferes with my new business!

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    Answered by lorikay4 on July 19, 2011 at 02:25 PM

    Next time you create a form, embed the source code, not that silly little javascript link. Then your forms pretty much can't disappear.

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    Answered by allanftd on July 20, 2011 at 12:49 AM

    Hi Abby,

    Thanks for bringing this to our attention. May we ask for the browser you used as well as the URL of the web page where you have embedded your missing form? lorikay4 has a point in saying that you can try other embed codes if the default embed code doesn't work for you, such as Iframe or the Full embed code. If your website was recently changed, the new codes introduced may have interfered with the JotForm script that's why it seemed to have failed to work suddenly.

    We'll wait for your feedback so that we can further assist you. Thank you for your patience and for using JotForm!

    @lorikay4 - thanks for sharing your tip with us!

    JOTFORM SUPPORT