my form dissappeared off of my website with no warning - why?

  • Profile Image
    abby shemesh
    Asked on July 19, 2011 at 02:10 PM

    Please contact me as I put many hoiurs into creating submission forms for my site and all of a sudden they are no longer showing on my site. Please advise ASAP as this completely interferes with my new business!

  • Profile Image
    lorikay4
    Answered on July 19, 2011 at 02:25 PM

    Next time you create a form, embed the source code, not that silly little javascript link. Then your forms pretty much can't disappear.

  • Profile Image
    allanftd
    Answered on July 20, 2011 at 12:49 AM

    Hi Abby,

    Thanks for bringing this to our attention. May we ask for the browser you used as well as the URL of the web page where you have embedded your missing form? lorikay4 has a point in saying that you can try other embed codes if the default embed code doesn't work for you, such as Iframe or the Full embed code. If your website was recently changed, the new codes introduced may have interfered with the JotForm script that's why it seemed to have failed to work suddenly.

    We'll wait for your feedback so that we can further assist you. Thank you for your patience and for using JotForm!

    @lorikay4 - thanks for sharing your tip with us!

    JOTFORM SUPPORT