Pictures not coming through

  • Profile Image
    Charlette M Dzelak 
    Asked on November 02, 2021 at 04:32 PM

    Hello,

    I run a small makeup business and this week I have had 4 clients submit pictures to me through my jotform link. I am able to get all of their information from the survey they complete however, NONE of their pictures will open. I keep getting a pop-up from jotform saying, "Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry."

    These pictures are needed in order for me to run my business. Please look into this and get back to me?


    Thank you,

    Charlette

  • Profile Image
    Laura_L
    Answered on November 02, 2021 at 05:06 PM

    Hi Charlette,

    Could you try unticking these 3 settings on your account settings page?
    https://www.jotform.com/myaccount/settings

    1635887196_6181a85c94b69_require-login-t

    If that would not work, please let us know.