Project information form

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    InspireConcreteGroup
    Asked on November 02, 2021 at 06:24 PM

    Hi we have created a form called project information which is an internal form only. We put in the customer details and job details including sensitive information that should only be seen by us. My concern is that i think that form also gets set to the customer email address which should not be happening.


    Can you confirm how we ensure that these form dont get sent to our customer?

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    Lorenz_A
    Answered on November 02, 2021 at 10:24 PM

    Hi there,

    I checked your account, and you have two project information forms, may we know which one are you referring to?

    My concern is that i think that form also gets set to the customer email address which should not be happening.

    If you are pertaining to this form https://form.jotform.com/213004436778860, there's an Autoresponder configured there, so an email will be sent to their email address regarding their form submission.

    If you don't want this to happen, you can simply remove the Autoresponder email.

    Guide: https://www.jotform.com/help/132-how-to-delete-notifications-autoresponder/

    Let us know if you need any further assistance.