Form Over Quota Message won't go away

  • Profile Image
    taginteractive
    Asked on November 02, 2021 at 07:31 PM

    Hi there,

    I have deleted old forms and their submissions but the "Form Over Quota Message" won't go away on the live form on my website. I have cleared the jotform cache as explained here:

    https://www.jotform.com/help/229-how-to-clear-your-form-cache/

    And I have also cleared my browser's cache and neither helped.

    I tried to clone the form to see if that fixed the problem but it did not.

    Can you let me know how to fix this problem as the form is live right now and I am getting complaints from people.

    Thanks!

  • Profile Image
    Christian_A
    Answered on November 02, 2021 at 08:07 PM

    @taginteractive

    I have successfully changed your account status back to Active. This should address the Form Over Quota message that you are getting.

    Reviewed your account and the forms are now accessible again.

    1635898017_6181d2a197772_

    Let us know if you need further assistance. Thanks.