Payments: The user wants to be able to apply Coupon Discount to the Total Price

  • Profile Image
    Staal_Jay
    Asked on November 02, 2021 at 08:43 PM

    Hello

    I am unable to provide total discounts for my coupons.

    Can you please check why?

    Thanks
    JS

  • Profile Image
    Yau_C
    Answered on November 02, 2021 at 11:30 PM

    Hi,

    There are 3 forms in your account.

    Please provide the form-url and screenshot for us to better assist.

    Thank you.

  • Profile Image
    Staal_Jay
    Answered on November 03, 2021 at 12:27 AM
  • Profile Image
    Ahmed_S
    Answered on November 03, 2021 at 05:27 AM

    Hello JS,

    You can apply a total discount by setting the Discount Rate of the coupon to 100%.

    1635931388_618254fc9e8f0_2.png

    How to Add Coupon Code to Payment Forms

    Please give it a try and let us know if you need further assistance, we are happy to help.


  • Profile Image
    Staal_Jay
    Answered on November 03, 2021 at 05:41 AM

    You misunderstand me.

    I want to give someone a $15 discount on the entire order, not a product or shipping.

    Thanks

  • Profile Image
    Billy_G
    Answered on November 03, 2021 at 07:15 AM

    Hi there!

    The product is already the entire order as you don't have shipping enabled/added. Set the Discount Type to 'Fixed Amount' and the Discount Amount to '15.00'

    Check the screenshot below:

    1635937856_61826e4025b4b_

    Let us know if you need further assistance.

    Best regards,

  • Profile Image
    Staal_Jay
    Answered on November 03, 2021 at 04:52 PM

    Hello

    This gives a $15 discount on all items, making them free.

    JS

  • Profile Image
    Billy_G
    Answered on November 03, 2021 at 08:39 PM

    Hi,

    That's how the discount works as it is applied to all items regardless if they selected one or all of the items. Whatever the amount to pay is, it is considered the total amount of order hence the discount will still work.

    It is now your strategy on how to provide the code. For example, only provide the code to people whose order is more than $100. Or change the discount type to percentage.

    Let us know if you need further assistance.

    Best regards,

  • Profile Image
    Staal_Jay
    Answered on November 07, 2021 at 06:04 PM

    This doesn't work for us at all. I need reduce the total amount by $25, not each product by $25.

    1636326242_61885b62811b2_

    As you can see, this makes the whole order free.

  • Profile Image
    sweta_s
    Answered on November 07, 2021 at 07:09 PM

    Thank you for reaching out here!

    It seems that you have deleted the Coupon added on the form.

    Please re-add the coupon so that we can test out your form.

    Guide to add the Coupon Code:

    https://www.jotform.com/help/233-how-to-add-coupon-code-to-payment-forms/

    We are waiting for your response.

    Thanks.

  • Profile Image
    Fernand
    Answered on November 10, 2021 at 06:03 AM

    Hello Staal_Jay,

    We are sorry for the inconvenience.

    Although applying the discount to the Total Price available in the Product List and some other payment gateways, is not supported in the Stripe Checkout. As seen below, you can choose the Apply Discount option as "Subtotal" in the Stripe gateway.

    1636608434_618ca9b2e33f2_Screen Shot 202

    As I stated in the email, I have created a feature request and escalated it to our developers. Please keep in mind that there's no assurance whether this will be implemented. It will highly depend on the viability of the feature, the number of similar requests we get, along with the workload of our Developers. You will be notified when it’s done via this thread.

    Please do not hesitate to contact us if you require any further assistance.