Deleted Storage but Forms are not Live

  • Profile Image
    catdaddy1
    Asked on November 02, 2021 at 08:53 PM

    Hi I had a thread going in the forum but it seems to be deactivated as the links in my email are broken.

    Our account was deactivated because we ran out of storage space. I deleted a lot of files and made more room. I removed those files from the trash can as well. My account was reactivated and i am showing 50% space available.

    However, when I try to view my live forms the pages are returning errors:

    Jotform support told me they "cleared the form caches" and they "refreshed the count of your storage." Still not working. We need to get this live ASAP. Please help.

    Thanks,

    Alex

  • Profile Image
    Cecile_A
    Answered on November 02, 2021 at 10:27 PM

    Hello Alex,

    I have recalculated your upload space. Your forms are enabled again.

    Let us know if you have any other concerns. 

    Thank you.