Deleted Storage but Forms are not Live

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    Asked on November 02, 2021 at 08:53 PM

    Hi I had a thread going in the forum but it seems to be deactivated as the links in my email are broken.

    Our account was deactivated because we ran out of storage space. I deleted a lot of files and made more room. I removed those files from the trash can as well. My account was reactivated and i am showing 50% space available.

    However, when I try to view my live forms the pages are returning errors:

    Jotform support told me they "cleared the form caches" and they "refreshed the count of your storage." Still not working. We need to get this live ASAP. Please help.



  • Profile Image
    Answered on November 02, 2021 at 10:27 PM

    Hello Alex,

    I have recalculated your upload space. Your forms are enabled again.

    Let us know if you have any other concerns. 

    Thank you.