Product List > PDF Editor: Size is missing in the product option

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    MBPS
    Asked on November 02, 2021 at 09:20 PM

    Hi - in my uniform shop form, the size is no longer appearing on the PDF order form. It used to always appear.

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    Sonnyfer
    Answered on November 02, 2021 at 11:42 PM

    Hi there - Apologies for the inconvenience.

    I checked your form and it seems you don't have a size option in your products.

    1635910842_618204baf3b9f_

    If you wish sizes to appear on the PDF. You can add size options to your products.

    1635910910_618204fe6f76c_

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    MBPS
    Answered on November 03, 2021 at 05:53 PM

    Hi - I'm really confused about this as the size used to always appear on our form. I went back in and added in t-shirt size - but it still not appearing on my PDF order that I receive. It is very anoying as now they order makes no sense.1635976394_618304cab272c_uniform 1.PNG1635976394_618304ca691c7_uniform 2.PNG

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    Sonnyfer
    Answered on November 03, 2021 at 08:50 PM

    Sorry about that. By any chance, do you have a copy of the PDF that shows the sizes? Kindly share it here as a screenshot to compare. We might need to forward the details to our developers.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

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    MBPS
    Answered on November 03, 2021 at 10:19 PM

    yes - this is how it used to always appear until a few weeks ago.

    1635992332_6183430ce7f1e_uniform.jpg

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    Sonnyfer
    Answered on November 03, 2021 at 11:39 PM

    Thanks for the screenshot. I'm now escalating this ticket to our developers for fixing. Once we have updates to share, we'll inform you here.

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    MBPS
    Answered on November 10, 2021 at 10:03 PM

    thank you - any update on this?

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    Sonnyfer
    Answered on November 11, 2021 at 12:01 AM

    We haven't received an update yet but I've sent a follow-up on your behalf. We shall hear from them soon.

    We appreciate your patience.