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    Matrix not sending all results via email

    Asked by wbcflc on July 19, 2011 at 03:32 PM

    I thought I had this solved when I removed all the special punctuation from the forms (i.e. the apostrophe and ( ) ) but we still are only getting the results from the last column on Firefox on the pc.

    I'm running out of ideas...

     

    The form is on http://warrenbaptist.org/Life/FLC/index.html but it is in a lightbox..so the form url is below.

     

    I did it from Firefox on a mac at 2011-07-19 14:43:53 and it did just fine.

    Firefox on a PC right after 2011-07-19 14:50:30 shows only last column entries.

    Page URL:
    http://form.jotform.com/form/11954636274

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    JotForm Support

    Answered by NeilVicente on July 20, 2011 at 04:40 PM

    Hi,

    I don't understand why you are getting only the results in the last column. I cloned your form and tested that clone multiple times and it worked perfectly every single time.

     

    Can you tell us what email client you are using on Windows? Also, when you mentioned that you "did it" from Firefox on a mac and Firefox on a PC, did you mean you filled out and submitted the form using Firefox on those two different computers?

    I am not sure how that could be a problem. Like I said, I tested the clone and couldn't find a fault in the email messages that it sent me.


    Neil