ENTRIES STILL ACCEPTED IN OUR DATABASE

  • Profile Image
    phtravel
    Asked on November 02, 2021 at 10:24 PM

    Dear JOTForm Support,

    Good day!

    We added a Start of Date of Travel condition in our form. We've already closed the specified dates and added a note "PCMC has reached the quota of 350 qualified domestic tourists for the RT-PCR Test for the chosen departure date." We have hidden the submit button as well so that they can't proceed with the registration. There used to be no issues on this. However, lately, our vetters reported that they still received entries on the closed dates.

    Would appreciate your kind assistance on this matter.


    1635903167_6181e6bf49b52_

    Here is the screenshot where the submit button is disable.

    1635906258_6181f2d2e8c66_

  • Profile Image
    Nik_M
    Answered on November 03, 2021 at 04:02 AM

    To which dates is the issue related? Please provide us a list of dates and submissions you received for the closed dates.

    Related Guide: Where to Find the Submission ID?

  • Profile Image
    phtravel
    Answered on November 08, 2021 at 03:28 AM

    Dear JOTForm Support,

    As per our Vetting Team, below are the dates wherein the applicants were able to push through their application even though the specified dates are closed/disabled.

    November 10, 14, 16 and 17 so far

    Thank you.

  • Profile Image
    Nik_M
    Answered on November 08, 2021 at 05:19 AM

    I tested your form and those dates are disabled with conditional logic. Are you sure that those dates were disabled when you reived those submissions?

    If the issue happens again, please share IDs of affected submissions.

    Related Guide: Where to Find the Submission ID?

    If the form is embedded, please share the webpage URL.