Blank Page after submitting form

  • Profile Image
    Charles_Ewing
    Asked on November 03, 2021 at 04:39 AM

    Hi,


    The "thank you" page does not display when I submit any of the  IFRAME EMBED WIDGETS form.

    I am trying to create a basic multiple payment form and I followed every step form the user guide but the thank you page still does not display after submitting.


  • Profile Image
    Sam_G
    Answered on November 03, 2021 at 06:56 AM

    Hello Charles_Ewing,

    I have cloned and tested your form and was able to get the thank you page.

    1635936837_61826a45f280a_

    Please note that the Iframe Embed widget will let you embed an iframe (an HTML document embedded into another HTML document) into your form.

    To receive the submission inside the iframe embed widget, you need to submit the form inside the iFrame Embed widget before submitting the main form. Please try it and let us know if you need further help.

  • Profile Image
    Charles_Ewing
    Answered on November 05, 2021 at 04:44 AM

    Hi,


    We tried again and we still have the same issue. We have tried with few different forms, and we don't get the thank you page on any on the forms that are embed with the Iframe Embed widget AND have a Stripe payment option. When we try with other forms that don't require any payment option, we are able to get the thank you page.



  • Profile Image
    Sam_G
    Answered on November 05, 2021 at 05:52 AM

    Hello Charles_Ewing,

    I sent a test submission to your form and it did go through.

    1636105924_6184fec4e032f_

    May we ask for the console logs error when you send submissions.

    https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers/

    We will wait for your response.