Storage limit still exceeded even after deleting submissions.

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    jeffjanssen1988
    Asked on November 03, 2021 at 05:19 AM

    Hi,

    I received an e-mail that the storage of my forms are at the limit. I deleted all the received forms and still my account says that its full. I havent reached the limit of 100 forms in a month. How is this possible?


    THANKS

  • Profile Image
    Kenneth_C
    Answered on November 03, 2021 at 07:16 AM

    Thank you for reaching support,

    You are on the right track, now, simply clear your trashed entries as all the deleted submissions are routed there:
    1635938132_61826f545af63_h1.png

    Let us know how it goes.

    Best.

  • Profile Image
    jeffjanssen1988
    Answered on November 03, 2021 at 12:13 PM

    Hi Kenneth,

    I have Emtyed the trash and I receives an e-mail that my Jotform account is disabled. When I look on my website the forms ar not able to use. What to do now?

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    Kenneth_C
    Answered on November 03, 2021 at 02:44 PM

    Hi there,

    Please do the same for this form to free up some more space:
    1635964907_6182d7eba48a4_r1.png

    Let us know if the issue still persists after that.

    Best.

  • Profile Image
    jeffjanssen1988
    Answered on November 04, 2021 at 05:39 AM

    Hi,


    I did. Still disabled.

  • Profile Image
    Kenneth_C
    Answered on November 04, 2021 at 05:49 AM

    Hi there,

    I have now initiated the recount for all the limits and now it has refreshed.

    I am able to access the forms now:
    1636019331_6183ac8363051_j1.png

    Let us know if the issue still persists.

    Best.