Storage limit still exceeded even after deleting submissions.

Hi,

I received an e-mail that the storage of my forms are at the limit. I deleted all the received forms and still my account says that its full. I havent reached the limit of 100 forms in a month. How is this possible?

THANKS

Thank you for reaching support,

You are on the right track, now, simply clear your trashed entries as all the deleted submissions are routed there:

Let us know how it goes.

Best.

Hi Kenneth,

I have Emtyed the trash and I receives an e-mail that my Jotform account is disabled. When I look on my website the forms ar not able to use. What to do now?

Hi there,

Please do the same for this form to free up some more space:

Let us know if the issue still persists after that.

Best.

Hi,

I did. Still disabled.

Hi there,

I have now initiated the recount for all the limits and now it has refreshed.

I am able to access the forms now:

Let us know if the issue still persists.

Best.