Saving form for completion later

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    Andrew_hello78_hello
    Asked on November 03, 2021 at 06:21 AM

    Hi There, i tried to find the answer to this but it says the page was missing when I clicked the link.

    I need to know when a customer fills out my form and saves it for completion later how long their information will be saved? I will sometimes need them to go back to it 6-12 months later.

    Thanks


    Andrew

  • Profile Image
    atakanak
    Answered on November 03, 2021 at 07:00 AM

    Hi,

    Your data will be stored as long as you don't delete it. Your users can continue the forms where they left off.

    You can find out more from this guide: https://www.jotform.com/features/save-and-continue/

    If you have more questions, feel free to ask.

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    Andrew_hello78_hello
    Answered on November 03, 2021 at 07:07 AM

    Ok thank you! I just wanted to clarify because I saw somewhere that is only saves on your servers for 90 days/3months before it resets or deletes. So as long as I don't delete they can definitely go back any time?

    Thank you!

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    Mike_G
    Answered on November 03, 2021 at 07:52 AM

    Yes, that is correct. As long as you do not delete the session it will be available and will not be removed.

    1635940296_618277c816808_zt211103_075109'

    May we know where exactly did you see the info that Incomplete submissions will only be saved on our servers for 90 days and will be deleted after that?

    We will wait for your response.

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    Andrew 
    Answered on November 03, 2021 at 08:20 AM
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    Billy_G
    Answered on November 03, 2021 at 08:50 AM

    I'm very sorry for the confusion.

    Allow me to check which information is correct. I'll reach out again soon.

    We appreciate your patience and understanding.

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    Billy_G
    Answered on November 03, 2021 at 09:01 AM

    Thanks for patiently waiting.

    According to this article, it appears that the data will only be available for 90 days.

    Hope this clears your question. Let us know if you need further assistance.

    Best regards,

  • Profile Image
    Andrew 
    Answered on November 03, 2021 at 07:58 PM

    Thanks Billy, that’s a shame! Is there any way around this? I really need it to save data for longer because we have long lead times.

    Thanks for your help.

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    Billy_G
    Answered on November 03, 2021 at 09:29 PM

    Hello,

    Unfortunately, no. You may want to use Jotform Prefill. Basically, you can pre-fill any of your forms based on another form. The data(form must be submitted) will be available as long as the submission is not deleted.

    Let us know if you need further assistance.

    Best regards,

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    Billy_G
    Answered on November 03, 2021 at 10:00 PM

    Hello again,

    New update! Based on this article, the submission stays forever in the system.

    1635991044_61833e0452e6c_

    This was updated on Nov 4 while the other article I provided was updated last April 4. Let's stick to what the new article that I provided says.

    I wasn't really convinced with my answer earlier because I know data are stored forever at the back of my head. So I had to check again and found out about this article.

    Once again, we're very sorry for any confusion. Hope everything is clear now.

    Let us know if you need further assistance.

    Best regards,

  • Profile Image
    Andrew 
    Answered on November 03, 2021 at 11:25 PM

    Hi Billy,

    This is great news! Thanks so much for looking into it further.