When submitting the form with dummy information I get the attached error but the form still submits

  • Profile Image
    bluespire
    Asked on November 03, 2021 at 09:43 AM

    Hi Mubeen,

    When submitting the form with dummy information (false credit card number) I get the attached error but the form still submits to our team.

    Do you know if I can update the settings of the credit card portion with First Data to require a valid credit card number?1635890206_6181b41e8627b_1553552208Scree

    1635947054_6182922e23bae_

  • Profile Image
    Tommaso_F
    Answered on November 03, 2021 at 09:57 AM

    Hello there,

    We reported this to our back-end team.
    As soon as possible, we will be back to you.

    Regards.

  • Profile Image
    bluespire
    Answered on November 04, 2021 at 09:24 AM

    Thanks for looking into this. Are there any updates?

  • Profile Image
    Richie_P
    Answered on November 04, 2021 at 10:07 AM

    Unfortunately, updates are not available as of the moment.

    Once we have further information, you will be notified at this support ticket.

    May we know if this issue is only happening when you use the form builder?

    Thank you.

  • Profile Image
    bluespire
    Answered on November 04, 2021 at 11:05 AM

    This is happening on the live website as well. This form was previously not letting users submit if the credit card number was invalid, but now it's just submitting to the error page I showed above. There used to be a red notice that would indicate that card number was invalid.

  • Profile Image
    Richie_P
    Answered on November 04, 2021 at 12:32 PM

    Thank you for the added information.

    I will add the information to the ticket to help with the investigation.

    Once our developers has updates, you will be notified in this ticket.

  • Profile Image
    Richie_P
    Answered on November 04, 2021 at 12:37 PM

    I have tested your live form and it seems it is showing an error when I input incorrect credit card numbers.

    firefox_CODRTtCZrG.png

    Also, the submission was not saved.

    Kindly check and let us know if the issue still remains.

  • Profile Image
    bluespire
    Answered on November 04, 2021 at 03:53 PM

    I believe there was red error message that indicated that the credit card number was incorrect before the user had to submit the form. Is this new standard error reporting functionality for when an incorrect credit number is entered?

  • Profile Image
    Laura_L
    Answered on November 04, 2021 at 10:08 PM

    Hi,

    If a credit card is incorrect, it is standard functionality that the error message will be displayed after the submit button is pressed, and the form will not be submitted.

  • Profile Image
    bluespire
    Answered on November 05, 2021 at 09:30 AM

    With this specific form, there is an Adobe sign field that is signed and submitted which alerts our client that someone has agreed to pay. Is there a way to prevent this from also submitting if the credit card information is invalid?

  • Profile Image
    bluespire
    Answered on November 05, 2021 at 09:52 AM

    Also, is there a way to submit the form and trigger what a successful valid credit card submission should look like without actually submitting a real credit card? Like a valid test credit card number?

  • Profile Image
    Amin_N
    Answered on November 05, 2021 at 10:38 AM

    Hi again,

    Emails triggered from Adobe Sign's end can't be turned off within Jotform. Please disable this option in the authenticated Adobe Sign account settings.

    Unfortunately, it's not possible to validate credit cards without filling out the payment field. However, we do offer Test Mode for all payment integrations to test the integration using a test card.

    1636122980_6185416431b25_

    Should you have any further inquiries, we will be more than happy to help.